Manager – Service

Career

Experience Required: 10 – 15 years
Location: Gurugram
Job Code: 102

-B.E, Mech./ Elect. Or Diploma in Mech/Elect.
-Working Knowledge of Two Wheelers Industry ( Preferred Electric 2 wheelers )
-Leading the Team of Service Deptt. To ensure the Customer satisfaction
-Responsibly for Warranty Parts Analysis & their Countermeasure
-Resolve Service Related Issues at the Dealer end
-Ensure Service setup requirement at Dealership
-Hands on experience in operating DMS and Imparting training to the dealers.
-Remote Technical assistance to dealer technicians for Quick Concern resolutions
-Weekly Service Operation health check review by preparing various reports & its analysis.
-Follow up & Closure of Open Service Job Card closure with defined TAT.
-Follow up with dealer for closure of customer concern reported on CRM with defined TAT.
-Coordination with dealers for Service Campaign activities execution and its closure as per the given Plan.
-Holding Weekly Review with all stake holders (like SPD team, Warranty Team, VQA ,SCM etc.) for Open Service Operation issue’s and action plan discussion.
-Dealers queries management and timely resolutions of the issues.
-Dealer Service Performance Evaluation & Review.
-Organizing Meeting & coordinating with internal stake holder for Dealer Issues resolution.
-Verification of Hold Claims and guidance to dealer to provide necessary supporting for Job Card closure:
-Managing Q&A related to Hold Claims & education/awareness to dealers on Warranty Policy and guidelines time to time.
-Weekly Analysis of dealer service operations and Improvement action plan preparation.
-Weekly Spare Stock review & ensuring adherence of Minimum Stock Level.
-Supporting dealers in processing claims documents, reconciling product warranty receivables.
-Supporting Dealer in Preparing reject material list & Providing clerical and administrative support.
-MIS Preparation for the region and Action plan alignment w.r.t Departmental KPI

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